Nasma
Web app
Feedback calls in natural Arabic, answered and counted.
Nasma calls your customers, talks with them in natural Arabic, and records every answer as structured feedback your team can act on.
New accounts start with 50 free minutes.
كيف تقيّم رحلتك بشكل عام؟
Nasmah: How would you rate your ride overall?
والله كانت زينة، يعني أعطيها أربعة
Customer: Honestly it was good. I'd give it a four.
What Nasma recorded
- Ride rating
- 4 out of 5
- Driver polite?
- Yes
- Anything to improve?
- Nothing
From Nasma's sample call, voiced with synthetic voices for illustration.
What Nasma does
- What it is
- An AI calling agent, Nasmah, who runs phone surveys for you. She asks in clear Modern Standard Arabic and understands the dialect your customer answers in.
- Who it is for
- Teams in the Middle East that need to hear from customers after a moment that matters: a delivery, a support call, a clinic visit, a bank appointment.
- The problem it solves
- Phone surveys are slow to run by hand and fail in familiar ways: silence, unclear answers, bad timing. Nasma handles each of these the same careful way on every call.
- Why teams use it
- Every call is recorded, transcribed and broken into an answer per question, so results add up while the campaign is still running.
Key features
Delivery follow-up, 120 calls
Each call becomes a row. Each row adds to the count for every question.
Delivery rating, average 3.9
Did your order arrive on time?
What could we do better?
المساء دايم يتأخر، الظهر أسرع.
Evening orders are always late; lunch is faster.
What it tells you
One order in three arrives late, mostly in the evening.
Next step: add capacity to the evening dispatch shift, then run the same campaign next month and compare.
Illustrative data from a sample campaign on nasma.si, not a real customer's results.
A real conversation
One question at a time, in spoken Arabic. If an answer is unclear, Nasmah asks again up to two more times, phrased differently.
Answer types you choose
Yes or no, ratings (1 to 5, 1 to 10 or your own scale), single choice, multiple choice and open answers.
Calls that respect people
Calls go out only inside your dates and hours. Voicemail is detected, busy customers are offered a callback, and opt-outs are removed.
Every call kept
Recording, transcript and the answer to each question sit together on one call record. Open answers are summarized.
Results as calls finish
Read results in the dashboard, export to CSV or connect through the API. Webhooks are available on Enterprise.
Native Arabic voices
Preview and pick a voice before launch, and choose the speech and language models per campaign, with fallbacks.
How it works
- 1
Launch a campaign
Write your questions, pick an answer type for each, upload the customers to call and set the hours calls may go out.
- 2
Nasma makes the calls
Each customer gets a natural conversation in Arabic, inside your hours, ending politely.
- 3
Every call is recorded
Recording, transcript and answers are saved per call. Voicemails are logged without answers.
- 4
Calls become insights
Answers are classified and counted per question, so patterns are visible to your team.
Details
- Speaks
- Modern Standard Arabic, understands regional dialects
- Billing
- 1 credit = 1 minute of call time, rounded up per call
- Plans
- Starter, Professional and Enterprise, billed monthly in SAR
- Free trial
- 50 free minutes for every new account
- Built on
- Twilio, OpenAI, ElevenLabs, Deepgram
Hear what your customers would tell you on the phone.
Start with 50 free minutes, or listen to a sample call on the Nasma website first.
